My worst customer service

I have been a Vox Telecom account for more than three years. My network has been acting up for the past three days. On March 1st,I sent them an email to let them know that I was experiencing a network issue. My only communication from them was the ticket logging confirmation with reference number, promising that they would get back to me as soon as possible. I never heard back from anyone. When I called them this morning ( March 3, 2024) at 8:30 a.m., I got the worst customer service I have ever encountered in my life. During our conversation, a call was dropped by irresponsible, insensitive and unapologetic technical support agent who never bothered to pick up again. Rember that I had to through their calls centre for fifteen minutes. This service provider is immature and unfriendly to customers.