MY VOX TELECOM NIGHTMARE EXPERIENCE!!

So extremely disappointed with the shocking level of service received, or should I say NOT RECEIVED, from Vox this relates to poor service during the duration of their services rendered when I was a client but more so after we canceled and emigrated. I have logged dozens of tickets via the client portal and emailed various channels to get the issue resolved. We had hardware installed over a year and a half ago, we had to pay for this monthly even though they never set up the hardware correctly and after having the teams out on a few occasions they said they couldn't complete the installation for the wifi extensions. Eventually we canceled and requested collection of hardware, and then they sent notifications of collections (by this time we had already emigrated, and the hardware was now with a family member). We had to arrange for them to be available (all day)for collection.. then 2x no shows.. and we complained... Then nearly 6 months later they deducted nearly R6k from my bank account (unauthorized), nor did they try to resolve the non-collections/no-shows!! We did eventually get a notification saying we could drop the hardware at a PostNet... We then arranged with the family member to assist. A week later and still no response or feedback. Now I have to air my "dirty laundry" on social media to try get a response from someone at @Vox.. I feel soooo frustrated, sitting across the country, and they just debit my account. I only keep enough funds in RSA for my AUTHORIZED debit orders, so I had my essential debit orders bounce due to limited funds.. then it look several days to send additional funds to RSA, which was not within budget. I have been a client with Vox for atleast 7 years... if not longer... and every single time they just prove to be ***********! When we moved 2 years ago they messed up, and instead of transferring our account, they canceled and reopened a new one, and it resulted in us getting double billed the first month... months of fighting and no refund!! Please take caution ⚠️ these guys are an absolute admin mess!!