DP
Dineo P

1 reviews | Active since Jan 2024

16 Jan 2024, 12:09

MY VOX TELECOM NIGHTMARE

THIS POST WAS DELETED I WILL RE-UPLOAD I’M EXTREMELY FRUSTRATED.

Hi l'm extremely disappointed and disgusted from Vox Telecom staff. I've waited for my router to arrive which it only arrived yesterday being a month later. To my surprise Vox Telecom has deducted money from my account. I've sent emails and called querying the debit order has how am I being billed where as I had not even gotten the router as yet my WI-Fl is not active, surely Vox Telecom can check this on they system . I wouldn't recommend for anyone to use Vox telecom • I wish to cancel my account with them however I can't even seem to reach them in any platform. routers serial number: HEB08V9WGSV. I've called the numbers below: ********** ********** ********** /'ve been emailed the below : **** ***** *********** ***********

0
Replies (3)
Vox Telecom
Vox Telecom's reply16 Jan 2024, 12:36
Official
Good day, Dineo P
  
 Thank you for your patience whilst this matter was being investigated. 
  
 Kindly note that we have received confirmation that the accounts and Support team has made contact and assisted with the billing dispute, and a call back request has been logged for Self install assistance at 16:00.

 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox 
DP
Dineo P's update16 Jan 2024, 12:55
Reviewer Update
I asked for the billing dispute to be put on email which nobody from your team as done so.

I can’t go with what was said telephonically.

I said reverse my money or 1 month free usage for WiFi as I was billed unfairly.

Simply.
Vox Telecom
Vox Telecom's reply18 Jan 2024, 07:29
Official
Good day, Dineo 
  
 Thank you for your patience whilst this matter was being investigated. 
  
 Kindly note that we have received confirmation that installation has been completed. 
The e necessary amendments have been made on your Vox Account.

Regards 
Vox