RN
Rigardt N
1 reviews | Active since Dec 2019
25 Feb 2026, 15:02
My outstanding balance
I was a little behind on my bill for the WiFi. But I finally paid the full amount due early this morning. But now no one from their accounting department had confirmed that they received my payment. Yet again a perfect example, just interested in getting their money and not interested in helping me get my Internet back online.
Helpful (0)
Replies (12)0
Replies (12)
Vox Telecom's replyOfficial
25 Feb 2026, 15:12Good day Rigardt
Kindly note that the details of your query has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
We will make contact with you directly to assist with the resolution of the complaint.
Regards
Vox
Kindly note that the details of your query has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
We will make contact with you directly to assist with the resolution of the complaint.
Regards
Vox
Vox Telecom's reply25 Feb 2026, 15:12
Official
Good day Rigardt
Kindly note that the details of your query has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
We will make contact with you directly to assist with the resolution of the complaint.
Regards
Vox
Kindly note that the details of your query has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
We will make contact with you directly to assist with the resolution of the complaint.
Regards
Vox
RN
Rigardt N's updateReviewer Update
25 Feb 2026, 15:19Yet again you're not understanding my complaint. I got quite a few notices from you guys that I was behind on my bill. In those notifications it said as soon as I pay the outstanding balance my account can be reactivated and my WiFi can come back on. Now I finally paid the amount and I emailed the stupid proof of payment also by the way. So do your damn jobs, allocate the stupid payment, get my fibre line reactivated and send me new damn router.
RN
Rigardt N's update25 Feb 2026, 15:19
Reviewer Update
Yet again you're not understanding my complaint. I got quite a few notices from you guys that I was behind on my bill. In those notifications it said as soon as I pay the outstanding balance my account can be reactivated and my WiFi can come back on. Now I finally paid the amount and I emailed the stupid proof of payment also by the way. So do your damn jobs, allocate the stupid payment, get my fibre line reactivated and send me new damn router.
Vox Telecom's replyOfficial
25 Feb 2026, 15:49Good day, Rigardt
Thank you for the reply.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. The team will need to resign / reactivate your services
Kindly note the complaint has been escalated, and an agent will get in contact with you directly.
Regards
Thank you for the reply.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. The team will need to resign / reactivate your services
Kindly note the complaint has been escalated, and an agent will get in contact with you directly.
Regards
Vox Telecom's reply25 Feb 2026, 15:49
Official
Good day, Rigardt
Thank you for the reply.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. The team will need to resign / reactivate your services
Kindly note the complaint has been escalated, and an agent will get in contact with you directly.
Regards
Thank you for the reply.
If an account remains in default, Vox has no alternative but to cancel the agreement with the customer. The team will need to resign / reactivate your services
Kindly note the complaint has been escalated, and an agent will get in contact with you directly.
Regards
RN
Rigardt N's updateReviewer Update
26 Feb 2026, 11:53Well well, guess you just couldn't wait to hand me over. I logged into my account and saw that my payment was allocated, but I still got a notice of a hand over due to none payment. Let me get this straight, you got your money now and you still handed my account over? I paid the full amount due okay early yesterday morning and I was told by the head of the debt department that a member of the sales department would contact me regarding reactivation of my fibre line. Yet no one has even tried to contact me.
RN
Rigardt N's update26 Feb 2026, 11:53
Reviewer Update
Well well, guess you just couldn't wait to hand me over. I logged into my account and saw that my payment was allocated, but I still got a notice of a hand over due to none payment. Let me get this straight, you got your money now and you still handed my account over? I paid the full amount due okay early yesterday morning and I was told by the head of the debt department that a member of the sales department would contact me regarding reactivation of my fibre line. Yet no one has even tried to contact me.
Vox Telecom's replyOfficial
27 Feb 2026, 08:23Good day, Rigardt
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted accordingly .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted accordingly .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply27 Feb 2026, 08:23
Official
Good day, Rigardt
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted accordingly .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the sales team has made contact and assisted accordingly .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
RN
Rigardt N's updateReviewer Update
04 Mar 2026, 09:19That's right they did contact me, but I have a new query now and no one has bothered to call me or answer my email. This was the same problem last year, your customer service
RN
Rigardt N's update04 Mar 2026, 09:19
Reviewer Update
That's right they did contact me, but I have a new query now and no one has bothered to call me or answer my email. This was the same problem last year, your customer service
RN
Rigardt N's updateReviewer Update
04 Mar 2026, 10:58Great looks like everytime I comment here I get results. Now finally that my line is active again. Can you guys please arrange delivery of my new router as soon as possible please. Your assistance in this matter will be greatly appreciated.
RN
Rigardt N's update04 Mar 2026, 10:58
Reviewer Update
Great looks like everytime I comment here I get results. Now finally that my line is active again. Can you guys please arrange delivery of my new router as soon as possible please. Your assistance in this matter will be greatly appreciated.
RN
Rigardt N's updateReviewer Update
04 Mar 2026, 11:47My installation is not complete, I don't have a router to connect with. Please do your jobs and someone organise a delivery of my router. The sooner I get one the sooner I stop bothering you guys
RN
Rigardt N's update04 Mar 2026, 11:47
Reviewer Update
My installation is not complete, I don't have a router to connect with. Please do your jobs and someone organise a delivery of my router. The sooner I get one the sooner I stop bothering you guys
RN
Rigardt N's updateReviewer Update
04 Mar 2026, 11:59I'm going to keep writing here till I get my router. Hello? Someone just make arrangements for one to be delivered already. This is the same problem as last year, your customer service.
RN
Rigardt N's update04 Mar 2026, 11:59
Reviewer Update
I'm going to keep writing here till I get my router. Hello? Someone just make arrangements for one to be delivered already. This is the same problem as last year, your customer service.
Vox Telecom's replyOfficial
04 Mar 2026, 12:14Good day, Rigardt
A request has been logged with the relevant department for assistance.
A request has been logged with the relevant department for assistance.
Vox Telecom's reply04 Mar 2026, 12:14
Official
Good day, Rigardt
A request has been logged with the relevant department for assistance.
A request has been logged with the relevant department for assistance.
RN
Rigardt N's updateReviewer Update
04 Mar 2026, 12:21That's all I keep hearing and yet no one from that department has contacted me yet
RN
Rigardt N's update04 Mar 2026, 12:21
Reviewer Update
That's all I keep hearing and yet no one from that department has contacted me yet
Vox Telecom's replyOfficial
04 Mar 2026, 12:43Good day, Rigardt
The shipping confirmation was sent :
From | The Vox Team
To | Rigardt Nel
Subject | Vox Stock Shipment: Waybill confirmation
Date Sent | 2026-03-04 11:37:35
Status | Sent Successfully
Regards,
The Vox Team
From | The Vox Team
To | Rigardt Nel
Subject | Vox Stock Shipment: Waybill confirmation
Date Sent | 2026-03-04 11:37:35
Status | Sent Successfully
Regards,
The Vox Team
Vox Telecom's reply04 Mar 2026, 12:43
Official
Good day, Rigardt
The shipping confirmation was sent :
From | The Vox Team
To | Rigardt Nel
Subject | Vox Stock Shipment: Waybill confirmation
Date Sent | 2026-03-04 11:37:35
Status | Sent Successfully
Regards,
The Vox Team
From | The Vox Team
To | Rigardt Nel
Subject | Vox Stock Shipment: Waybill confirmation
Date Sent | 2026-03-04 11:37:35
Status | Sent Successfully
Regards,
The Vox Team