1 reviews | Active since Jul 2023
My monthly donation to VOX
I am so disappointed.
On the 15th of July, I was compelled to tend to social media regarding my poor service experience with VOX.
Fast forward to 29 September, I am being billed on a monthly basis for internet of which I have not received a megabyte of data.
No installation has taken place. I have followed up through all relative channels but no installation or alternative internet provision has been given to me.
I am still paying R417 per month. No internet whatsoever.
Trying to cancel my account has been a nightmare. You wait for ages in the queue for an agent in accounts. And belief me, I do not want to cancel my account with VOX. Not at all. Previously I have had a beautiful, seamless relationship with VOX. But we have an agreement for the exchange of services. One of which I have timely held up my part of the agreement which is to pay for my services, however VOX has not.
For how long will I be donating R417 to Vox?
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team
We have received and acknowledge your complaint.
The details of your complaint has been escalated internally for investigation and urgent attendance.
We will contact you very soon to assist with the resolution and/or feedback of your complaint.
We will contact you shortly to assist with the resolution of your complaint.
Kind Regards
Vox Team