SS
Shaun S
1 reviews | Active since Feb 2018
05 Jan 2022, 16:58
My last email sent that will hopefully get my escalation resolved timeously.
***
Good day, I just received confirmation that my previous Fibre package is cancelled yet I do not yet have my Fibre package at my new home installed and activated. VUMA was here yesterday y confirming that they must get the wiring sorted out as well as set up the fibre completely, yet today I have not heard from Vumatel and Noone has come to ensure that my line is activated.
I repeat that I have requested this since my initial installation in May 2020 and yet there has been such a mess now that I have moved that this is shocking. I have already been inconvenienced by having to travel during COVID-19, because the fibre is still not up and running and I have also now been told that the installation may only take place later this month even though Vox was aware of my move for more that a year. How many more Days is this type of service am I going to experience.
I need this to be resolved no later than tomorrow and will only be charged a pro rated fee for the month and will anyone take accountability for how I am being treated as a client.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
05 Jan 2022, 18:49Good day Shaun D,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply05 Jan 2022, 18:49
Official
Good day Shaun D,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
SS
On Thu, 06 Jan 2022, 12:19 Shaun de Saldanha <***> wrote:
Good day,
I received a call early this morning regarding my situation being escalated with Vumatel to have my line activated yet I still have heard nothing from Vox nor Vuma and I am now waiting again at 12h00.
This is just ridiculous.
I don't know how to get this resolved then worse still I am expected to activate the new contact 100/100, when I have already accepted as confirmed below on 28 12 2021 the 200/200 quote.
Please urgently get this resolved and get management to contact me in my cellphone to explain how they are going to sort this out.
Regards,
Shaun de Saldanha
***
---------- Forwarded message ---------
From: Shaun de Saldanha <***>
Date: Tue, 28 Dec 2021, 10:43
Subject: Re: VOX: Q*** Contract Acceptance Request for Shaun Kevin De Saldanha
To: <***>
ACCEPT Q***
On Tue, 28 Dec 2021, 10:36 Vox E-Acceptance <***> wrote:
Sales Order Electronic Acceptance Request
Good day Shaun Kevin De Saldanha.
Please find your Vox service contract with associated terms attached, reply with the word ACCEPT and your quote number, ie. reply with "ACCEPT Q***", via Email or SMS to sign-up.
Click here to accept.
I/We understand that upon responding to Vox with "ACCEPT Q***" , a binding agreement will be formed with no further action required from me/us.
This Quote will expire on 27/Jan/2022.
Kind Regards,
The Vox Team
Need help?
T: ***
E: ***
Visit us at vox.co.za
On Tue, 28 Dec 2021, 10:43 Shaun de Saldanha <***> wrote:
ACCEPT Q***
On Tue, 28 Dec 2021, 10:36 Vox E-Acceptance <***> wrote:
Sales Order Electronic Acceptance Request
Good day Shaun Kevin De Saldanha.
Please find your Vox service contract with associated terms attached, reply with the word ACCEPT and your quote number, ie. reply with "ACCEPT Q***", via Email or SMS to sign-up.
Click here to accept.
I/We understand that upon responding to Vox with "ACCEPT Q***" , a binding agreement will be formed with no further action required from me/us.
This Quote will expire on 27/Jan/2022.
Kind Regards,
The Vox Team
Need help?
T: ***
E: ***
Visit us at vox.co.za
Shaun S's updateReviewer Update
06 Jan 2022, 12:21On Thu, 06 Jan 2022, 12:19 Shaun de Saldanha <***> wrote:
Good day,
I received a call early this morning regarding my situation being escalated with Vumatel to have my line activated yet I still have heard nothing from Vox nor Vuma and I am now waiting again at 12h00.
This is just ridiculous.
I don't know how to get this resolved then worse still I am expected to activate the new contact 100/100, when I have already accepted as confirmed below on 28 12 2021 the 200/200 quote.
Please urgently get this resolved and get management to contact me in my cellphone to explain how they are going to sort this out.
Regards,
Shaun de Saldanha
***
---------- Forwarded message ---------
From: Shaun de Saldanha <***>
Date: Tue, 28 Dec 2021, 10:43
Subject: Re: VOX: Q*** Contract Acceptance Request for Shaun Kevin De Saldanha
To: <***>
ACCEPT Q***
On Tue, 28 Dec 2021, 10:36 Vox E-Acceptance <***> wrote:
Sales Order Electronic Acceptance Request
Good day Shaun Kevin De Saldanha.
Please find your Vox service contract with associated terms attached, reply with the word ACCEPT and your quote number, ie. reply with "ACCEPT Q***", via Email or SMS to sign-up.
Click here to accept.
I/We understand that upon responding to Vox with "ACCEPT Q***" , a binding agreement will be formed with no further action required from me/us.
This Quote will expire on 27/Jan/2022.
Kind Regards,
The Vox Team
Need help?
T: ***
E: ***
Visit us at vox.co.za
On Tue, 28 Dec 2021, 10:43 Shaun de Saldanha <***> wrote:
ACCEPT Q***
On Tue, 28 Dec 2021, 10:36 Vox E-Acceptance <***> wrote:
Sales Order Electronic Acceptance Request
Good day Shaun Kevin De Saldanha.
Please find your Vox service contract with associated terms attached, reply with the word ACCEPT and your quote number, ie. reply with "ACCEPT Q***", via Email or SMS to sign-up.
Click here to accept.
I/We understand that upon responding to Vox with "ACCEPT Q***" , a binding agreement will be formed with no further action required from me/us.
This Quote will expire on 27/Jan/2022.
Kind Regards,
The Vox Team
Need help?
T: ***
E: ***
Visit us at vox.co.za
SS
Shaun S's update06 Jan 2022, 12:21
Reviewer Update
On Thu, 06 Jan 2022, 12:19 Shaun de Saldanha <***> wrote:
Good day,
I received a call early this morning regarding my situation being escalated with Vumatel to have my line activated yet I still have heard nothing from Vox nor Vuma and I am now waiting again at 12h00.
This is just ridiculous.
I don't know how to get this resolved then worse still I am expected to activate the new contact 100/100, when I have already accepted as confirmed below on 28 12 2021 the 200/200 quote.
Please urgently get this resolved and get management to contact me in my cellphone to explain how they are going to sort this out.
Regards,
Shaun de Saldanha
***
---------- Forwarded message ---------
From: Shaun de Saldanha <***>
Date: Tue, 28 Dec 2021, 10:43
Subject: Re: VOX: Q*** Contract Acceptance Request for Shaun Kevin De Saldanha
To: <***>
ACCEPT Q***
On Tue, 28 Dec 2021, 10:36 Vox E-Acceptance <***> wrote:
Sales Order Electronic Acceptance Request
Good day Shaun Kevin De Saldanha.
Please find your Vox service contract with associated terms attached, reply with the word ACCEPT and your quote number, ie. reply with "ACCEPT Q***", via Email or SMS to sign-up.
Click here to accept.
I/We understand that upon responding to Vox with "ACCEPT Q***" , a binding agreement will be formed with no further action required from me/us.
This Quote will expire on 27/Jan/2022.
Kind Regards,
The Vox Team
Need help?
T: ***
E: ***
Visit us at vox.co.za
On Tue, 28 Dec 2021, 10:43 Shaun de Saldanha <***> wrote:
ACCEPT Q***
On Tue, 28 Dec 2021, 10:36 Vox E-Acceptance <***> wrote:
Sales Order Electronic Acceptance Request
Good day Shaun Kevin De Saldanha.
Please find your Vox service contract with associated terms attached, reply with the word ACCEPT and your quote number, ie. reply with "ACCEPT Q***", via Email or SMS to sign-up.
Click here to accept.
I/We understand that upon responding to Vox with "ACCEPT Q***" , a binding agreement will be formed with no further action required from me/us.
This Quote will expire on 27/Jan/2022.
Kind Regards,
The Vox Team
Need help?
T: ***
E: ***
Visit us at vox.co.za
Vox Telecom's replyOfficial
06 Jan 2022, 13:52Good day Shaun D,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply06 Jan 2022, 13:52
Official
Good day Shaun D,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox