⚠️ My Experience with Vox Telecom – Very Unhappy Customer ⚠️

In my experience, Vox Telecom operates in a way that feels extremely unfair to customers. When you have a technical problem, you are told that someone will contact you — but days go by with no response. You then have to phone again, get upset, and push just to get a technician sent out. There are long delays, poor communication, and no urgency to resolve issues caused by their own equipment. Despite this: There are no credits or refunds when the service you pay for is unusable. Even when the fault is clearly Vox’s hardware, you are still charged and expected to keep paying monthly fees. The router issue is especially unacceptable. You pay for a fibre installation, yet the router supp**** by Vox: Never belongs to you Is taken back when you cancel If it fails within a year, you are charged to replace it Even after paying for the replacement, it still does not belong to you This makes no sense. If equipment is rented or remains the property of the provider, then the provider should replace faulty hardware at their cost — especially when the failure prevents you from using the service you are paying for. That is standard practice in rentals and service contracts. Charging customers for faulty equipment they do not own, refusing to credit them for downtime, and continuing to take money for a service that cannot be used is, in my view, ********* and misleading. You cannot keep charging people while failing to deliver adequate service and refusing accountability. Consumers deserve better, and companies should be held responsible when they do not deliver what customers are paying for. I would strongly advise anyone considering Vox Telecom to think carefully and do thorough research before signing a contract