MRS T

THE WORST ACCOUNTS DEPARTMENT , NO CUSTOMER SERVICE SKILLS . I am not happy with service received by VOX account department I have sent emails since 21 June 2024 to VOX to allocate my payment to account I even called but still no response , I was told by when called in that payment will be allocated within 24 hours I am constantly sending follow up emails with no response This is totally unacceptable , my account is showing overdue now The accounts department don’t even respond to query or even acknowledge email is received When you call to department , you hold for more than half hour This is totally unprofessional that a customer can send emails a few times and nobody responds or even call a customer back. The accounts department does not care about customer service , it is the worst i have ever experienced. you wait over a half hour for somebody to answer the phone.

Technical Team at VOX is so excellent with customer service , they assist and ensure problem is resolved .