PvdM
Polla van der Merwe
1 reviews | Active since Aug 2019
16 Aug 2024, 08:41
mr
Ilog a call 15.8.2024 with vox support,the guy by name shaylin support me but he cannot resove problem,,still wait for them to phone me back fog ref*** vox ref***6
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
16 Aug 2024, 09:07Good day, Polla
Kindly note that the original fault is still open as per sms notification yesterday.
Allocated: SMS message sent to Rene Magdalena Van Der Merwe
15/Aug/2024 18:55:52
Content:
Good day, Fibre Line Query has been logged with FNO Frogfoot(ref:#***) the FNO has a turnaround time of 72 Business hours.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status. REF VOX***6
Regards
Vox
Kindly note that the original fault is still open as per sms notification yesterday.
Allocated: SMS message sent to Rene Magdalena Van Der Merwe
15/Aug/2024 18:55:52
Content:
Good day, Fibre Line Query has been logged with FNO Frogfoot(ref:#***) the FNO has a turnaround time of 72 Business hours.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status. REF VOX***6
Regards
Vox
Vox Telecom's reply16 Aug 2024, 09:07
Official
Good day, Polla
Kindly note that the original fault is still open as per sms notification yesterday.
Allocated: SMS message sent to Rene Magdalena Van Der Merwe
15/Aug/2024 18:55:52
Content:
Good day, Fibre Line Query has been logged with FNO Frogfoot(ref:#***) the FNO has a turnaround time of 72 Business hours.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status. REF VOX***6
Regards
Vox
Kindly note that the original fault is still open as per sms notification yesterday.
Allocated: SMS message sent to Rene Magdalena Van Der Merwe
15/Aug/2024 18:55:52
Content:
Good day, Fibre Line Query has been logged with FNO Frogfoot(ref:#***) the FNO has a turnaround time of 72 Business hours.
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status. REF VOX***6
Regards
Vox
Vox Telecom's replyOfficial
21 Aug 2024, 17:59Good evening Polla,
Kindly note that our technical team has been trying to contact you, but there is no answer on the number supp****. Can you please supply me with an alternative contact number, or advise a suitable time for them to try again?
Kind regards,
Vox
Kindly note that our technical team has been trying to contact you, but there is no answer on the number supp****. Can you please supply me with an alternative contact number, or advise a suitable time for them to try again?
Kind regards,
Vox
Vox Telecom's reply21 Aug 2024, 17:59
Official
Good evening Polla,
Kindly note that our technical team has been trying to contact you, but there is no answer on the number supp****. Can you please supply me with an alternative contact number, or advise a suitable time for them to try again?
Kind regards,
Vox
Kindly note that our technical team has been trying to contact you, but there is no answer on the number supp****. Can you please supply me with an alternative contact number, or advise a suitable time for them to try again?
Kind regards,
Vox
Vox Telecom's replyOfficial
22 Aug 2024, 08:30Good day , Polla
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply22 Aug 2024, 08:30
Official
Good day , Polla
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox