MOVING PREMISES MONTH TO MONTH BASIS

Dear Vox Your products are great, but your clauses how you cheat consumers is uncalled for. We decided to take Vox up on a Fiber month to month offer last year. Unfortunately, circumstance changed and we moved premises. I asked Vox to move our account to our new premises which is Vox active also bearing in mind new installation costs I know we will incur. I was told nicely I will have to pay the (huge) penalty for breaching the contract (which I do not want to cancel but only move to our new house) but told nicely don't worry sir you can just open a new account at your new premises. I moved out of my previous house 1st of May 2019. I fought this for over a month which I lost and have to pay another month (June) for 30-day cancellation fee. Costs I never imagined. I am very disheartened. WHAT MAKES IT SO DIFFICULT CHANGE MY ADDRESS AND KEEP THE SAME SERVICES! Vox would rather lose a long term client of over R1000 p/m than assist moving my contract for a greedy penalty. Mathematically they rather throw R1139.90 x 12months = R13678.80p/a away and obviously I am not going to stay only one year at my new house so over 5 years they are throwing R68 394.00 excluding premium escalations!! I feel cheated

Kind Regards Corrie Barnard

From: Thokozile Sibiya ********** Sent: Thursday, 30 May 2019 20:52 To: Corrie Barnard ********** Subject: RE: Cancellation Request- VOX ********** 4

Good day Thank you for your response The charged for the penalty fees is estimated as follows confirmation amount will be sent on invoice by billing department Penalty fee cost for R2733 once off, estimated amount Full subscription fee for June R 1,139.45 for all the service that is active The other cost will be full subscription cost for June, the bill that you were paying monthly for all the packages Should I proceed with the cancellation? Looking forward to your response Thank you From: Corrie Barnard ********** Sent: 30 May 2019 10:40 AM To: Thokozile Sibiya ********** Subject: Re: Cancellation Request- VOX ********** 4 Hi Rebecca. If it is not as simple as move to my new house in Kempton Park I would rather cancel the whole package. I will find it unfair to carry on with Vox but have to pay penalties. As far as I can think on logic, I am not breaking the contract here, I am just moving premises. I understand the costs involve to re-install my fibre equipment but other than that i don't agree with. Please can you re-asses this and/or just give me a break down of the penalty. I thank you in advance. Kind Regard

Corrie Barnard