1 reviews | Active since Dec 2011
Moving houses was easier than getting my Fibre online
We recently moved from Somerset West to Gordons Bay and the amount of issues we've had is ridiculous.
One: you can't just change your address, you have to cancel your existing contract and open a new one...which means you are now subjected to the cancelation fees and notices and other things companies do to punish you for leaving...even though you're NOT!
Two: no one gets back to you from the call centre and the number of times I've had to call to get the line activated at the new address...only for nothing to happen, has been exhausting...
Our house had a Fibre line already installed, I just need the line activated! Is that really so difficult to do?? I have to work from home, what am I supposed to tell my company...
And you have to give a months notice so it's not like the didn't KNOW this was coming....
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team who will contact you shortly to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team who will contact you shortly to assist.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox