Moving House

I am moving to a new house in the exact same complex. In fact, I’m moving from number 14 to number 18.

Earlier spoke to someone at Vox to move my current fiber line and was told that I have to cancel my current line and open a new one. Fair enough, I can understand that.

Where it gets all kinds of nonsense is that by cancelling now on the 3rd, my cancellation would only happen the end of March due to their policy saying a full calendar month. Why not the 3rd March? That’s a full calendar month?

As a pose to servicing a client, Vox are going to lose one if they don’t sort this out correctly.