GM
Gwendolyn M

1 reviews | Active since Sept 2017

20 Mar 2024, 07:41

MOST UNRELIABLE UNSTABLE

Vox Internet has been down since yesterday. No explanations, not answering any phone calls. No technical support explaining why we have no internet. We have constantly got drop in signals, have reported now for months our line is not stable, no one comes back, they just say there side it looks stable. Never had this issue witg previous provider. Im paying over R1000 for internet, we dont get any credit passed as good gesture when the internet is down. Time to MIVE to a more STABLE Internet infrastructure. FROGFOOT & VOX Terribly frustrating!

0
Replies (2)
Vox Telecom
Vox Telecom's reply20 Mar 2024, 08:31
Official
Good day, Dolyn V 
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply22 Mar 2024, 11:46
Official
Good day, Dolyn. 

Thank you for your patience while the matter was being investigated. 

Please note that the Support team confirmed that your service was affected by a Network Incident on the Frogfoot Network. 
Kindly note that we have received confirmation that the connectivity has been restored. 

Kind Regards, 
Vox