Most unprofessional ISP in South-Africa.

I "rented" an TP link router from them, after more than 2 years I called and say this had to be removed according to my understanding 2 years have passed. To find out that this is a rental unit. (I paid full price plus more for a rental unit)

All good I say end the month to month as I was still paying after the 2 year period and collect the unit.

Got an email stating the unit will be collect on this date, I instantly responded saying to get my updated address. ( Got no response )

Few weeks later I got a call hi we're here to collect... At my old address. I asked the courier to please reject it as I asked them to get my updated address.

A few days ago I followed up regarding when they will collect, (Still no response.)

This morning I received a invoice for R1199 for this device.

So I don't get a response from them via email, I sit in call queues for more that 10min to not move any spots in the queue.

End of the day I got a response on Facebook, the device was collected eventually, but 2 days later I still got debited the full amount of a new device from my account.

This is the most unprofessional business I ever had to deal with.