Most shocking experience from Vox not having fibre for over 2 weeks and running.

My fibre to the home has been down for over two weeks. I have reported the incident and been on multiple calls with various technical consultants from Vox to be informed that the matter will be escalated to Vumatel. Last week, a technician went out to my unit to check things and said he would come back to fix the issue the next day. The never came back and I have been called a few times from Vox agents to say that they would be following up and escalating the matter. Now two weeks going on three I still dont have fibre and Im unfairly being charged for services I am not receiving. I strongly considering cancelling my account and dont recommend anyone to use Vox due to this terrible service, I also hope I am refunded for the extended period of time I have not had fibre working at my property.