SP
Shohana P
1 reviews | Active since Feb 2020
14 Aug 2022, 07:18
Most pathetic service provider yet
I have beeen with this company for two weeks and I feel like I made the worst decision of my life, they are so unhelpful and pathetic with there turn around time, someone better call me and explain why I need to pay R1800 for a new installation when other clients don’t pay anything, otherwise get your service department to call me and cancel as I had to instal my previous company’s router to use your WiFi, how pathetic is that , the cell number is *** under which the contract is under ,
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
14 Aug 2022, 08:33Good day, Shohana
Thank you for your review.
Kindly note that the request to move the ONT was logged with the Network Provider on 10/Aug/2022 as 09/Aug/2022 was a public holiday. The initial installation and Activation is conditionally waivered upon signup. However, the moving of an existing ONT is not covered under a free installation as the installation has already taken place.
Kindly note that we have escalated the details of your query to the Project Management team who will follow up with the Network Provider on the ONT move request and provide feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the request to move the ONT was logged with the Network Provider on 10/Aug/2022 as 09/Aug/2022 was a public holiday. The initial installation and Activation is conditionally waivered upon signup. However, the moving of an existing ONT is not covered under a free installation as the installation has already taken place.
Kindly note that we have escalated the details of your query to the Project Management team who will follow up with the Network Provider on the ONT move request and provide feedback.
Kind Regards,
Vox
Vox Telecom's reply14 Aug 2022, 08:33
Official
Good day, Shohana
Thank you for your review.
Kindly note that the request to move the ONT was logged with the Network Provider on 10/Aug/2022 as 09/Aug/2022 was a public holiday. The initial installation and Activation is conditionally waivered upon signup. However, the moving of an existing ONT is not covered under a free installation as the installation has already taken place.
Kindly note that we have escalated the details of your query to the Project Management team who will follow up with the Network Provider on the ONT move request and provide feedback.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the request to move the ONT was logged with the Network Provider on 10/Aug/2022 as 09/Aug/2022 was a public holiday. The initial installation and Activation is conditionally waivered upon signup. However, the moving of an existing ONT is not covered under a free installation as the installation has already taken place.
Kindly note that we have escalated the details of your query to the Project Management team who will follow up with the Network Provider on the ONT move request and provide feedback.
Kind Regards,
Vox
SP
Shohana P's updateReviewer Update
14 Aug 2022, 17:03Hi
So basically even though I was with another provider I cannot move my box is that what you are saying?
My original query was lodged way before the 9th as per your record,
I have all the call logs of my calls from my business line,
Furthermore the lack of empathy from your company is actually very shocking and I was personally referred If my query is unable to get resolved I might as well return to my old SP as there turn around time was well within 48hours.
I hope you find this well .
Regards
So basically even though I was with another provider I cannot move my box is that what you are saying?
My original query was lodged way before the 9th as per your record,
I have all the call logs of my calls from my business line,
Furthermore the lack of empathy from your company is actually very shocking and I was personally referred If my query is unable to get resolved I might as well return to my old SP as there turn around time was well within 48hours.
I hope you find this well .
Regards
SP
Shohana P's update14 Aug 2022, 17:03
Reviewer Update
Hi
So basically even though I was with another provider I cannot move my box is that what you are saying?
My original query was lodged way before the 9th as per your record,
I have all the call logs of my calls from my business line,
Furthermore the lack of empathy from your company is actually very shocking and I was personally referred If my query is unable to get resolved I might as well return to my old SP as there turn around time was well within 48hours.
I hope you find this well .
Regards
So basically even though I was with another provider I cannot move my box is that what you are saying?
My original query was lodged way before the 9th as per your record,
I have all the call logs of my calls from my business line,
Furthermore the lack of empathy from your company is actually very shocking and I was personally referred If my query is unable to get resolved I might as well return to my old SP as there turn around time was well within 48hours.
I hope you find this well .
Regards
Vox Telecom's replyOfficial
29 Aug 2022, 14:41Good day , Shohana P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed by our onsite team, after self installation of the router failed
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed by our onsite team, after self installation of the router failed
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply29 Aug 2022, 14:41
Official
Good day , Shohana P
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed by our onsite team, after self installation of the router failed
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been activated and the router installation has been completed by our onsite team, after self installation of the router failed
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox