Most pathetic service provider ever

<p>Can someone please explain to me how is it possible for me to get an invoice for R654.22 for excess usage charge between 1 March 2017 & 1 April 2017 if my package was 10MB Uncapped ADSL until the end of March and only from 1 April 200GB Fat pipe. Why is it so difficult to do a normal service change with you? Every single time a make a change to my service you make a mess of it. Firt you did not change my service as requested to be active by 1 March. Then when I requested it again you made it for 31 march instead of 1 April as requested and charged me R6.42 for that one day. After complaining again they finally fixed it and all seemed in order as my normal R199 for 200GB Fat pipe went of my account. I pay my debit order on time every month, not once ws there an issue with my account from my side. WHY IS IT SO DIFFICULT TO PROVIDE PROPER SERVICE?????????????????????????</p> <p>PLEASE FIX THIS AND REFUND MY ACCOUNT ASAP</p>