MOST PATHETIC SERVICE

Been using Vox wifi at home for the pass 5 or 6 years.... I lost my job beginning of June 2022, they can't even assist me directly to change my account details to my mother's details!!!!! Been trying to sort this issue out since the 15th of June 2022!!!!!!! And still nothing. I keep providing the same documents to them over and over again. Don't get me started with the call center, absolutely pathetic, the lady couldn't even help me over the phone, she said that the debtors department only deals with emails and they don't take calls, LIKE SERIOUSLY!!!!!! I WAS SO FRUSTRATED EVENTUALLY SHE STARTED IGNORING ME AND KEEPING QUIET OVER THE PHONE, AND I COULD HEAR SHE WAS GETTING FRUSTRATED BUT THAT'S YOUR JOB WOMEN! SHE TOLD ME STRAIGHT THERE IS NO ONE ELSE THAT CAN HELP ME when I asked for someone else to assist me, Then she said if it doesn't go through then you have to EFT, so you want money then it's a simple solution, but I'm trying to give you your money with a debit order and you asking me for the same thing's over and over again, AG PLEASE MAN!!!! By time i wait for them to reply to email, it takes 2 business days to even reply. No customer skills what so ever!!! I WOULD NOT RECOMMEND USING VOX!!!!! RUN THE OTHER WAY BECAUSE THEY DON'T GIVE A ****. WORST SERVICE EVER!!!!!!!!!!!