Most horrible service from Vox Telecoms

Most horrible service I ever recieved, very *********** people from the sales to accounts. I recently app**** to wifi with Vox last year in November I took it because the sales agent told my mom that its R499 and my mom was paying R699 at the time so this was a saving for us. This was suppose to kick in on the 1 Jan 24 to have wifi up and running and we cancelled the R699 one. To my surprise only the end of January everything started working out when they sent out the Technician, after my mom was calling on daily basis being sent from pillar to post with most consultant dropping the call pretending not to hear and someone placing her on hold to transfer her and the call just got dropped. The time I was following up with the sales urgent he kept on saying there are delays with Vumathel and that was it. I have never recieved any invoices from Vox but got suspension warning letter showing an amount of R1083 , meaning i am prorata billed for January'24 and February what I do not understand how did they not know that the wifi didn't work until the end of January and yet I am billed. To our surprise now the monthly payment is R665 instead of R499 and we were told so why on earth would we cancel R699 for R665 does that make any sense to go through all this just for R34 and now the sales man gives an excuse that its was cancelled in Jan, how is that of our problem because when we signed the black friday special was still on for R499 so we feel that we have been sold a lie, a very misleading sales speech from Vox Telecom . My mom called in again because she is the one doing most of our admin work at home , she then paid immidiately and sent the proof of payment and she was advised now its 4 days later the wifi is still not working . This is the worse service I ever got and mind you the whole of January we had no wifi and my 2 sisters and my mom are working from home and they suffered the whole month buying data just because Vox decides not to deliver nor fulfill their promises for Black Friday and this has costed huge amount on buying data for everyone. I am extremely dissapointed by this pathetic service. The wifi is still not activated till to date even after sending an email to complaints department which seem to be just ignored. AGAIN I DO NOT HAVE ACCOUNT NUMBER AS I NEVER RECIEVED AN INVOICE FROM YOU.