Most definitely the worst service provider ever in this Country.

Most definitely the worst service provider ever in this Country.

My first interaction with VOX was on 31 August 2020, the sales person at that time , Kavesh , visited our office and we agreed on our requirements. I received the correct quote on 4 September after going back and forth, I signed and returned the contract on 19 September 2020.

When I followed up at the end of September, I was told that the contract does not exist, it was not on their system, this after me emailing and e accepting the contract on 19 September.

I then received a call from Geryn , explained their incompetence to him and we set up a meeting to discuss this in beginning October.

He came to our office with Carol and apologized and made up a story that they fired Kavesh due to this. We then gave them a second chance and was told that we will have our telephone and fibre in 4 to 8 weeks. I signed and send a second contract on 30 October 2020. Received a welcome mail on 5 November with no service installed.

I then received communication on 10 November from Sanele (projects that he is in projects to install the fibre.

I sent a follow up on 30 November and received a response on 2 December that they are waiting for DFA. No response or call after that, sent another nasty mail on 22 December which fell on deaf ears. Told them to take their **** and get out, thats when I received responses and dates from them. Team came out in January and told me that another team will be back the next day to complete, waited a week and another team came to float the fibre. Today, 2 February 2021, I receive a mail from Geryn (who refused to take my call or respond to my Whats-app during the issue) that we need to pay for a phone also as he forgot to add to the contract initially(only added a power supply)

I also liaised with the sales manager Kelly, he promised to send me a mail on 28 January regarding this issues but still no mail.

All that VOX does is apologize, and add costs to your contract while not providing a service. As a business, I advise all others to stay away from VOX if you want an actual fibre link installed for your business to operate. They are the most ********* pathetic unprofessional bunch of ***** that I have ever dealt with.

I was forced to give one star to write this they dont deserve any stars at all.