Months of frustration working with Vox.

Here we go again! I have had nothing but frustration working with Vox Telecom and Frogfoot. It is now almost 3 weeks of unstable, slow and no fibre connection at home (And that is only the last incident) Lots of frustration dealing with people on their helpdesk who keeps telling me to reboot my ONT and Mikotech boxes. When I do then I don't have fibre connection for 3 to 5 days. I have more downtime on my fibre connection than uptime. Vox blames Frogfoot, Frogfoot blames Vox. Last night I had their technician Peter out on site until after 23h00 but that is only because I lost my cool and phoned everyone I could to try hold of to get support. He got the connection up but only got 200Kbps on downloading ... I PAY FOR 100MBPS downloading and 50 MBPS uploading. I was promised by Peter that he will phone me today and bring other equipment .... I am still waiting. When I tried to get hold of him to find out if he is still coming to resolve the speed issue, he did not answer his phone. Their helpdesk told me that I needed to wait 48 hours for a technician to go on site. Hell! I have been waiting four months to get this resolved and have been dealing for four months with an unrealiable fibre network at home. Last night I was promised that the service manager Tairan will phone me back by one of his staff members. I am still waiting. Would I recommend Vox and Frogfoot to anyone ..... Hell, no. I think it is time to find another service provider. Something has got to give. And that will be me giving notice to Vox.

What is a customer supposed to do when dealing with a service provider who cannot resolve their issues and provide a stable fibre network, as promised when I signed up?

So disappointing.