MvdW
Marc van der Walt
1 reviews | Active since Sept 2009
26 Jan 2023, 15:35
Month to month contract WITH STRINGS ATTACHED!
Their statement that it's a 'month to month' contract is NOT true if you cancel within 12 months (read the small print). Then they slap you with a R1750 retrieval fee that they defend with some dribbling jargon that no one can understand. So students beware, choose a provider that provides real, no strings attached 'month to month' contracts.
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Replies (2)
Vox Telecom's replyOfficial
26 Jan 2023, 15:46Good day, Marc V
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Vox Telecom's reply26 Jan 2023, 15:46
Official
Good day, Marc V
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Kindly provide us with your Vox Account number in order for us to assist accordingly.
Regards
Vox
MvdW
Marc van der Walt's updateReviewer Update
27 Jan 2023, 17:43So I stand by my statement that VOX does NOT have true 'month to month' service. There are strings attached. Misleading and false advertising at it's best.
MvdW
Marc van der Walt's update27 Jan 2023, 17:43
Reviewer Update
So I stand by my statement that VOX does NOT have true 'month to month' service. There are strings attached. Misleading and false advertising at it's best.