JR
Jackie R
1 reviews | Active since Nov 2019
21 Feb 2022, 22:26
Money theafs. Do not get a vox account!
Absolutely shocking! Vox canceled my account because THEY couldn't pick up my payments on their system. Now they say I am liable for a cancelation fee of R1700. Absolutely horrible. A double payment was made in December and proof was sent to the accounts email adress 2 weeks ago. Tonight i get home and my internet is off because i haven't paid for the cancelation fee that was their mistake. Now they are refusing to turn it back on until i pay for their mistake made. I can't actually believe it. My lawer will be contacting them very soon.
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Replies (2)
Vox Telecom's replyOfficial
22 Feb 2022, 08:07Good day, Jackie R
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
They will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
They will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply22 Feb 2022, 08:07
Official
Good day, Jackie R
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
They will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
They will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
02 Mar 2022, 08:53Good day Jackie R Thank you for your patience whilst this matter was being investigated. Kindly note that we have received confirmation that the Accounts Department has been in contact and assisted with the resolution of your query. The necessary credits have been allocated to your account and the updated Invoice and Statement has been sent to the nominated contact details on your account. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox
Vox Telecom's reply02 Mar 2022, 08:53
Official
Good day Jackie R Thank you for your patience whilst this matter was being investigated. Kindly note that we have received confirmation that the Accounts Department has been in contact and assisted with the resolution of your query. The necessary credits have been allocated to your account and the updated Invoice and Statement has been sent to the nominated contact details on your account. Should you require any further assistance, please do not hesitate to contact us on *** or email *** Kind Regards, Vox