Money taken from account months after cancelling.

Horrific service from Vox, lack of communication and took money out of my account without my consent.

I cancelled my account with Vox is Feb 2024 and a few months later they failed to collect their router from my new address and attempted collections at my old address without telling me. I then received an email in Oct telling me that I owe them R2000 for the router.

After hours on the phone, trying to get someone to help me, I finally get told to contact the Cape Town branch and that I need to deliver the router myself. I live outside of Cape Town, so I contacted the branch so I can courier it to them and received no further response.

This morning, R2000 was taken from my account with no further communication or assistance from Vox. I am appalled at the lack of customer service and their inability to communicate and fetch the router from my new address, and then to also charge me R2000 for their incompetency.