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Jaques R

1 reviews | Active since Jan 2024

29 Jan 2024, 11:48

****** Money, no support

I have been billed incorrectly for Months about a R100 more than what I should be paying, after making a number of queries they are still not responding. Their whatsapp service is the worst no point in requesting help from them to that regard. They made changes to my router without my consent

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Replies (3)
Vox Telecom
Vox Telecom's reply29 Jan 2024, 12:22
Official
Good day ,Jaques R

Thank you for your review. 
 
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox
JR
Jaques R's update29 Jan 2024, 12:40
Reviewer Update
So who will contact me then, Iv been with VOX for 4 to 5 years keep me on the same bill, no follow up saying thank you for the long support we will adjust your package. The whatsapp support group does not work at all its pointless having it
Vox Telecom
Vox Telecom's reply02 Feb 2024, 11:05
Official
 Good day, ,Jaques R
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the sales team has made contact and assisted accordigly. 

Should you require any further assistance, please do not hesitate to contact us. 
  
Regards
Vox