Money debited for unreturned hardware

Vox decided to debit my account for hardware not returned (I did not receive a call from a courier by the way). I saw the amount for R2000 on my statement but not on the invoice before the debit went off so I decided to log a call with them and query this prior to being debited and I received no response. My account was then debited and I logged a second call and I received no response until I called in. I had to make two calls because the First Lady at accounts was rude and *********** telling me they hadn’t answered me for two weeks due to a backlog. Larry Trennery was helpful on the second call so thanks to him. I have now taken their hardware back but my money has still not been returned 3 days later even though the lady at stores said it would happen on the same day.

Terrible customer service.