NJ
Noloyiso J

1 reviews | Active since Dec 2017

04 Aug 2024, 01:50

****mmers !!!

****mers -0 star rating ,they installed fibre at my place on the 23 March this year on the 30th March i had an emergency and had to live the country. I received e-mails to say my service was canceled and i had to pay a cancellation fee.When i came back in June i tried to call their customer care line with no answer and also sent e-mails and they promise that they will remove the cancellation fee on my invoice.But they never removed it instead i kept on receiving invoices and the price increase every month of wich i don’t understand .They charge me while the internet is off /service canceled🤷♀️🤷♀️🤷♀️. I will never pay any cent and i’m taking their router back to their office on Monday.I don’t even want to wait for them for a collection

0
Replies (2)
Vox Telecom
Vox Telecom's reply04 Aug 2024, 07:58
Official
Good day Noloyiso Thank you for your post.Kindly note that the details of your complaint has been sent to Debtors team for assistance.We will contact you directly to assist with the complaint.Kind Regards, Vox
Vox Telecom
Vox Telecom's reply06 Aug 2024, 09:30
Official
Good day, Noloyiso 
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing dispute. 

Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox