Mismanagement

I received a call from Bianca apologising for the matter at hand for the was a mix up and will clear it with Vericred. They then say because it was handed over will still have to pay for lawyer fees and cancelation but I took out the contract in January 2024 and Cancelation was in February 2025 the 28th. That is a year plus so why the cancelation fee because it's after a year as stipulated. VOX doing me wrong