MISLEADING PROMISES

After experiencing terrible speed and latency on my 40mb Fibre line, I phoned the call centre and only after a few days somebody came to see what was the problem, as it could not be solved on the phone. I was promised that after the fault was solved, i will get the credits due. I had normal speed for a day and then dropped again. A week ago I phone to ask about the credits and a ticket number was issued, STILL WAITING FOR FEEDBACK AND CREDITS.

PLEASE FIND ATTACHED SPEED TEST ON A SUNDAY ON A 40MB FIBRE.

I'M REALLY THINKING OF CHANGING TO ANOTHER ISP IF THIS IS THE WAY THAT VOX TREATS THE CUSTOMERS