Misleading customers

So yesterday I called your call center and did speak to Charlie in the sales side I asked him if I take the LTE-A 25gd with 6 months free and instead of the free B315 router I take the B618 router on a 24 months contract for R342 so I asked if I cancel after the 24 months if the router Wil be mine and I can keep it he said yes I can keep it after the 24 months so I went ahead and ordered it now to day I get a email saying that the Hardware remains the property of vox this is unacceptable I got false information from your sales agent Charlie and I think this is unfair and sending out a very bad message this is my 2nd LTE-A package ordered from vox as I'm stll a new customer and now this happeneds I think vox should at least honoured they word but hey looks like the bad reviews on hello peter are true vox really is a unprofessional bad company to give out worg information just to get a customer to sign up my order number is X437952 very unhappy this leaves a bad taste in my mouth and wants me to cancel every ting I have with vox and to think I wanted to take more products with vox to