TM
Thabelo M
1 reviews | Active since Mar 2024
23 Sept 2025, 14:20
Misleading and Unfair Billing
No long term contract... you don't pay they switch off the internet then bill you by the end of the month. Why am I being billed double for something I didn't use?
Helpful (0)
Replies (1)0
Replies (1)
Vox Telecom's replyOfficial
23 Sept 2025, 14:41Good day Thabo
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Vox Telecom's reply23 Sept 2025, 14:41
Official
Good day Thabo
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to assist.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox