JM
Jill M

1 reviews | Active since Mar 2019

04 Dec 2022, 23:18

Misleading

I rented a vox battery. They have 2 options 12 or 24 months. The 12 month is more expensive than the 24 months. After 10 months they've put up the price. I complained because I believed it was a 12 month contract with the price staying the same for 12 months and I believed after 12 months the hardware would be mine. Apparently I believed wrong. But its misleading advertising. How can you have a 12 and 24 month contract which after the 12 or 24 months continues and the equipment isn't yours? I'm pretty sure I could buy a similar battery on takealot for the same price.

0
Replies (2)
Vox Telecom
Vox Telecom's reply05 Dec 2022, 09:40
Official
Good day,   Jill M 

Thank you for your post. 

Kindly note that we have sent the details of your complaint to the sales Service team for assistance. 
Vox do not offer rent to own products .
 
We will be in contact with you soonest to assist. 

 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply07 Dec 2022, 17:41
Official
Good day , Jill M 

Thank you for your patience whilst this matter was being investigated. 

 Kindly note that the cancellations Department has sent correspondence to you pertaining to your hardware rental dispute.

Please note that Vox hardware is on rental only , and not rent to own.

Should you require any further assistance, please do not hesitate to contact us on *** or email *** 
 
 Kind Regards, 
 Vox