Mishandled Customer Account

I have been very patient with Vox but now I see they never deserved my patience.

I moved residences and was advised by their agents that I need to cancel for the previous address and reapply for the new address. I did so and when I got to the new residence, I had to accept a quote and so on...

An agent gets back to me to tell me that I am not eligible because my account was handed over. I looked at my account from inception and did not see a missed payment, so I requested for further details on when it was handed over and which payments I missed. I have not received this.

Another agent sends me a quote and gets me to accept it, which is also strange, considering my account was handed over.

I sent an email to Vox requesting for another agent to contact me, because I want to make this partnership work. However, I received a call and the person on the other side was not talking, so I dropped the call. A few minutes later, I get an email saying my query was resolved. Really? You did not even speak to your customer and ask them if the issue is resolved but but you mark the query as resolved? How different are you from Telkom?

There is already an ONT at the residence and I'm thinking maybe I should use another provider because this to me is ridiculous!