****ming at the highest level

I am beyond frustrated with my “uncapped” internet service.

Every single month I’m told I’ve “reached my cap” — despite paying for uncapped data. Meanwhile, my actual speeds are consistently below 1 Mbps, with little to no upload speed. At those speeds, it is mathematically impossible to reach 1TB of usage in a month.

So how exactly am I hitting a cap I can’t realistically reach?

This feels misleading at best and dishonest at worst. I’ve logged multiple tickets, and nothing changes, just the same scripted response every time.

An uncapped service that becomes unusable and then blames the customer is not acceptable, VOX IS COMPANY OF **** ARTISTS