Mikrotik routers complaints but they still give them to customers.

I have no problem with the connection as Vox is not responsible for the infrastructure.

The problem is that they know the Mikrotik routers they provide customers are absolutely terrible, the wifi performance in none existing, the tech support even says that they get complaints on the daily, so why don't you guys change it? I logged a ticket saying I refuse to use this garbage, what do they say? Sorry we only use this and they'll come fetch the router as it's their property, sure I don't care if it's your property, but I sure as hell know that it states you provide a router, if the router provided does not work up to standard give the customer a different router, now I have to buy out of my own pocket a decent new router because all they said is sorry, and obviously you're bound because if you cancel before a year you have to pay installation fees of some weird number they thumbsuck.

Thanks Vox for this terrible experience, just because of a router you provided the customers.

Will definitely cancel my service after a year, and will definitely not recommend them.