DJVV
DEAN JANSE VAN VUUREN

1 reviews | Active since Oct 2012

21 Jun 2017, 09:29

Migration of my ADSL line and now no internet!!!!!

<p>I called and emailed Telkom and Vox Telecom to try and resolve my issue, now im sitting without internet for over two days and no one can assist me.</p> <p>I was promised the migration will not affect me at all and now when i ask for the migration to be cancelled now sorry they cant do it.</p> <p>This needs to be resolved and all my telephone bills will be included, all Vox has to do is cancel the migration advise Telkom to remove it off the holding pool so i can have internet</p>

0
Replies (2)
Vox Telecom
Vox Telecom's reply21 Jun 2017, 09:38
Official

Good day Dean,

Thank you for bringing this under our attention. Kindly note we are investigating the matter and someone will be in contact with you soon in order to assist you and provide you with feedback.

Regards,

Vox Telecom

Vox Telecom
Vox Telecom's reply23 Jun 2017, 14:18
Official

Good day Dean.

We have confirmed with our Telco Department that one of our agents have been in contact with you and confirmed that the line connection restored on 21/06/2017.

Kind Regards,

Vox Telecom