TM
Thembakazi M
1 reviews | Active since Aug 2014
01 Apr 2025, 18:47
****mers
VOX is a ****, they increased my premium without even informing me. I sent emails asking what is the increase for cos there is no change that has happened to my wifi and why when they make such a change they do not inform me so that i decide whether i will still continue or not. They responded by saying they have sent me an email on the 24th of Feb- which i did not receive. I asked them to forward the said email till this day they have not sent the email instead they continued debiting the increased premium without my consent and without informing me about such a change in time.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Apr 2025, 18:58Good day Thembakazi,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Accounts team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Accounts team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's reply01 Apr 2025, 18:58
Official
Good day Thembakazi,
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Accounts team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Thank you for your enquiry. We appreciate your patience as we investigate this matter further.
Your enquiry has been escalated to our Accounts team, and we will provide you with feedback as soon as possible.
Please note that we will communicate with you directly via our official company channels, as listed on our website.
Thank you for your understanding.
Kind Regards,
Vox
Vox Telecom's replyOfficial
02 Apr 2025, 11:37Good day, Thembakazi M
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
A private message was sent with information on the details of the notification sent.
From | Vox Telecom [***]
To | Thembakazi Maqoko
Subject | Vox Price Alignment
Date Sent | 2025-02-27 16:23:23
Status | Sent Successfully
Regards
Vox
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
A private message was sent with information on the details of the notification sent.
From | Vox Telecom [***]
To | Thembakazi Maqoko
Subject | Vox Price Alignment
Date Sent | 2025-02-27 16:23:23
Status | Sent Successfully
Regards
Vox
Vox Telecom's reply02 Apr 2025, 11:37
Official
Good day, Thembakazi M
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
A private message was sent with information on the details of the notification sent.
From | Vox Telecom [***]
To | Thembakazi Maqoko
Subject | Vox Price Alignment
Date Sent | 2025-02-27 16:23:23
Status | Sent Successfully
Regards
Vox
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
A private message was sent with information on the details of the notification sent.
From | Vox Telecom [***]
To | Thembakazi Maqoko
Subject | Vox Price Alignment
Date Sent | 2025-02-27 16:23:23
Status | Sent Successfully
Regards
Vox