****MED BY VOX

I contacted Vox regarding their special offer of 30/30 Fibre of R435 for the first 2 months and thereafter R494.99. I was sent an acceptance contract to agree to without realising that I had been ****med, and instead of receiving the special offer which I had requested I had unknowingly accepted the full price contract. When I received my account I obviously queried this and I was **** to and fobbed off with excuses by this dishonest Sales Agent, and I was then offered to downgrade to the special offer, however, this came with a cost of R230 to downgrade. When I queried this (obviously it would then actually cost me more to downgrade than to stay with the full price contract) I was again **** to. I feel very annoyed and upset that I was connned by this dishonest sales agent. I was also charged an extra 2 days pro rata for which I hadn't yet been connected.

All in all this had been a very bad experience for me so on the 30th June I sent an email to accept my terms or to cancel this order. I am now informed by this dishonest sales agent that I only cancelled on the 2nd so therefore I can only cancel this order from the end of August and that I will be charged an amount of R575 for early cancellation even though it was through no fault of mine.

I was quite happy to carry on with the contract if Vox had agreed to my concerns however I was just bulldozed into submission by this very dishonest sales agent.

Should this matter not reach a suitable and amicable conclusion, I will have no alternative but to forward this complaint to the necessary channels.