Maybe someday

It has been a week without any wifi connectivity on our side. It never came back on after loadshedding on 12 July 2022. We've reported the fault numerous times. Rebooted a million times, did whatever we are told but nothing happened. Apparently the problem is with Vodacom. When you phone Vodacom, they say it is Vox. A technician was supposed to come to inspect what the problem was on 19 July 2022 but never pitched. Don't know how you are supposed to run a business with such poor service, the one blaming it on the other. In the meantime, business is standing and phone bills are rising because if you don't phone them to check, you hear absolutely nothing from them. We have to keep on following up. It is very poor and we need answers. It is unacceptable! The agents state that they cannot do anything. So does that just mean we must just keep quiet and accept that? Surely there must be procedures for these escalations that never get attended to?