Matter still not resolved and it's a year now

I've had an issue which has been going on for 13 month's and still not resolved.

Last year your technician came out to my premises and took with him our UPS of which we no longer required use of.

Vox were informed of this via email (have all relevant emails pertaining to this matter).

I've been charged for the UPS of which Vox say they don't have.

Honestly this matter should have been resolved at the time when Vox were notified.

No investigation has been done Vox just keep charging me interest on the UPS of which your technician has.

How could Vox have not sorted this out ? It's been a year now and I've to keep sending emails of which I don't receive feedback.

I get threatened that my internet will get suspended however not one of your staff members has investigated as to what your technician did with my UPS of which I am been billed for.

I find this extremely frustrating as I keep having to explain myself over and over. I've all the emails to back up my issue.

I have received my invoice and again the UPS charges are on there.

Please can this once and for all be sorted out.

Vox sent the technician to my house therefore they should have a job card for this call out and whom the technician was.

I have literally sent over 100 emails to Vox and have several receipts of such requests.

Please do not phone me on my cell during working hours Vox has my work number