1 reviews | Active since Nov 2017
Making Small Businesses Suffer
I have had the worst possible experience as new business. Customer Service is extremely poor. Staff lie to get contracts. Promises things, repeated emails sent to make sure, everything is in order, but now is sit with issues. Apologies do not work, if income and business is lost to start up companies
Hi Craig,
Please note that we are aware of your frustrations and sincerely apologise for any inconveniences. Our Team has been working on your account since this morning. Further feedback will follow.
Regards,
Vox
Hi Craig,
Please note that we are aware of your frustrations and sincerely apologise for any inconveniences. Our Team has been working on your account since this morning. Further feedback will follow.
Regards,
Vox
Good Morning Craig.
As confirmed with our team from our On-site department, we have swopped out the ONT and the connectivity has been restored.
As per your request, the Incident Reports have been provided to you as well.
Your Account Manager has been in contact with you in order to assist you and confirm that all is in order, whom will also remain in further contact with you to assist you and attend to any other queries you might have.
Please do not hesitate to contact our Technical Department, should you experience any technical difficulties in the future as we are always more than happy to assist.
*** || ***
Regards,
Vox
Good Morning Craig.
As confirmed with our team from our On-site department, we have swopped out the ONT and the connectivity has been restored.
As per your request, the Incident Reports have been provided to you as well.
Your Account Manager has been in contact with you in order to assist you and confirm that all is in order, whom will also remain in further contact with you to assist you and attend to any other queries you might have.
Please do not hesitate to contact our Technical Department, should you experience any technical difficulties in the future as we are always more than happy to assist.
*** || ***
Regards,
Vox