Made us sign a contract with the wrong installer in place. Slow, disrespectful communication. STILL NO CONNECTION!

We are really disappointed with Vox's installation times and horrible communication.

My roommate and I contacted Vox last month (21 October) prior to moving into our new flat in order to get fibre installed. It is in the block, but not the apartment. On your website, you provide Octotel packages for this specific area.

Upon contact the Vox sales rep. was very prompt and got us to sign a contract with them, for which Octotel would be responsible for the installation. We were also told that the line may even by live as soon as 1 November, but there is usually a 7-14day turnaround time. We started the order process on 21 October.

After following up for 5+ business days, and with 1 November having passed, we were getting very little communication from Vox and we begun to get frustrated as we desperately need internet to work full-time.

We decided to follow up with Octotel (the line provider in the contract we signed) and they informed us that they would not be able to install it for us, as our apartment block is run/managed by Openserve....VERY STRANGE, after singing a 12 month contract based on the wrong the provider.

We informed Vox of this in 2 separate emails - which your representatives did not read whatsoever, and we were provided with this apathetic response that Vox would be following up with Octotel (WHO CAN'T EVEN HELP US ANYWAY, AS THEY DO NOT RUN THE BLOCK).

It is very concerning that a) Vox feels that it is okay to get someone to sign a year long contract without the correct provider in place, and having done no due diligence , AND, b) that when we follow up, we get slow, borderline disrespectful replies that do not address the issue and clearly indicate that they are not reading our emails and do not care.

We are still waiting to be connected and have not been provided with a date for the Openserve installation.

PLEASE GET IN TOUCH WITH US TO SORT THIS OUT. We do not like the way our account/installation is being managed and we someone, who actually knows what they are doing, to step in and give us a clear deadline for the installation.

Reference no. Vox15360.