Mad as hell

I've had enough of Vox. Have been calling for the past 2 days and every time I am been told that the matter has been escalated and they will call me back but nothing. I took uncapped product for a reason. I am paying for uncapped for a reason worse you have an audacity to increase the subscription for me to have slow buffering internet. Fix your mess or I will move to another service provider who will provide a service that I need. Why will uncapped be capped at 500GB if I was told that at the beginning I would not have taken the service.