*******ly debiting my account after cancellation

Item: Vox Telecom
Rating: 1
Author: Thobekile L

Vox is harassing me and ****ming my bank account .They are repeatedly charging me for a router that they did not make an effort to fetch as per agreement.

I have since wrote and called them on two occasions,trying to resolve the issue. They still don't fetch but want to *******ly debit my account.

I am so frustrated.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

27 Nov 2024, 16:32

Good day Thobekile Thank you for your post . Kindly note that the details of your complaint has been sent to Debtors team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox

Vox Telecom's reply27 Nov 2024, 16:32

Official

Vox Telecom's replyOfficial

04 Dec 2024, 10:09

Good day Thobekile

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the necessary credits have been allocated to your account.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply04 Dec 2024, 10:09

Official