LTE DELIVERED BUT SERVICE NEVER ACTIVATED BUT HAVE TO PAY FOR NO SERVICE AND NO HELP RECEIVED AT HELPDESK

I app**** for an LTE which was delivered the day after application so service is GOOD UNTIL you want to start using the service and YOU CANNOT GET ANY HELP. I received my router with simcard on Thursday and Friday made 3 calls to the helpdesk where I couldn't get assistance and the last agent said that it seems as if the card wasn't activated and logged a fault with ref VOX***7 and I just phoned the helpdesk again Saturday 15 07 2023 at 14h26 after I tried this morning but couldn't get any answer and was told that this guy (Armand) will send an urgent email, so AGAIN I AM SITTING WITHOUT A SERVICE BUT STILL PAYING FOR THE SERVICE THAT I DIDN'T RECEIVED and I was sceptical to apply because I previously struggled with VOX as well and only got assistance after logging the request on Helo Peter. The agent who did the application indicated that it should have been activated by the time it gets delivered.