Loyalty does not guarantee good service

I have been a loyal Vox customer across several homes over the years, often choosing to remain with your services even when other providers offered competitive alternatives. Unfortunately, I now needed to cancel my contract as I am moving to a property where internet is already provided.

My concern lies with the one-month cancellation notice period. With a 12-month contract, this policy creates a situation where giving the required notice still counts as ending the agreement early, resulting in additional fees. This feels unfair, as customers cannot complete the contract in full while also complying with the notice period.

To make matters worse, my services were suspended even though payment was not yet due and I have not left the property. This has left me without access to the internet I rely on and has caused unnecessary inconvenience. Attempts to resolve this through Vox’s WhatsApp support channels have been frustrating, as I have been passed between agents without receiving a proper solution.

This experience has been disappointing, particularly after many years of loyalty. I ask that Vox review this matter, reinstate my service for the remainder of the period I have paid for, and ensure that my cancellation is processed fairly without undue penalties.