Loyal Existing customers get charged more
I am a Loyal Vox client. Why do existing customers get charged more than new customers? I pay R678.06 for my Vox ADSL. Their website advertises the same deal for R629. This is not the way to keep customers!
Good day Ernest.
Thank you for bringing this to our attention.
Kindly note that we are currently investigating the matter and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Ernest.
Thank you for bringing this to our attention.
Kindly note that we are currently investigating the matter and will be in contact with you soon.
Kind Regards,
Vox Telecom
Good day Ernest,
Please note that our Accounts Department sent you an email regarding your complaint.
The services you have signed up for in 2017 will not migrate itself without a customers' consent.
Vox Telecom openly advertises different promotions on our website.
Whenever you see a promotion that you are interested in, you can either contact *** or call *** to request migration of your services to the current promotion.
Should you wish to migrate your services, your Username and Password will change.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
Vox Telecom
Good day Ernest,
Please note that our Accounts Department sent you an email regarding your complaint.
The services you have signed up for in 2017 will not migrate itself without a customers' consent.
Vox Telecom openly advertises different promotions on our website.
Whenever you see a promotion that you are interested in, you can either contact *** or call *** to request migration of your services to the current promotion.
Should you wish to migrate your services, your Username and Password will change.
Should you require anything further, please do not hesitate to contact us.
Kind Regards,
Vox Telecom