Loyal Customer Treated Unfairly, Billing Errors and Terrible Service

I have been a client of Vox for almost 5 years, and I am extremely disappointed with how I was treated when I moved to a new premises. On 1 January, I requested installation of a new OpenServe line. I was told they could not assist and that I would have to wait. I explained repeatedly even begged that I could not be without Wi-Fi. After two weeks, they offered me a temporary Telkom LTE line until the fibre could be installed. OpenServe eventually installed the fibre on 30 January. I immediately informed Vox to cancel the Telkom service, yet it is still reflecting on my account. The setup process was a nightmare. I am not technically inclined and spent hours on the phone being transferred between departments, struggling to understand the technical instructions. At one point I was in tears. Eventually, one consultant patiently helped me step-by-step for almost an hour, which I truly appreciated, but it should never have been this difficult. Now I am facing excessive and confusing charges: Temporary Telkom LTE installed: 14 January Quoted monthly fee: R659.50 Amount deducted on 1 February: R1,170.17 (including an unexplained additional R510) A courier was arranged to collect the old equipment but never arrived, despite me waiting the entire day. I then returned the equipment at my own expense via PostNet. My bill for 1 March shows: R948.55 R677.38 Total: R1,625.93 In addition, I have been charged R1,999 for equipment that I no longer have because it was returned. From 14 January to 1 March, I have paid R2,795.93 for internet services, and I am still expected to pay R1,999 for equipment I do not possess. This has been the worst service experience I have ever had, stressful, time-consuming, and extremely costly. Unfortunately, I am locked into a new 12-month contract and cannot cancel. I will never recommend Vox to anyone after the way I have been treated.