Loyal customer penalized over one missed payment with zero warning

I have been a loyal Vox Fibre client for years, paying my account diligently every single month. This month, I forgot to pay. Instead of sending a courteous reminder like any standard service provider would do, Vox immediately cut off my internet connection. make matters worse, I have now received an SMS demanding R1,220 (which covers two months of service). When I initially signed up, I was explicitly informed that I was a prepaid client—meaning no payment simply equals no service. Now, despite cutting off my connection and providing zero service, they are demanding double the money. This is completely unacceptable treatment of a long-term customer. I am highly dissatisfied with this lack of communication and predatory billing structure, and I will not be forced into paying for a service they disconnected. Vox, please look into this immediately. My account/cell number is linked to this complaint. *** / *** after such a service am no longer interested in your services. Please call me as your client.