Loyal customer no more

Ok I'm a bit annoyed now so I'm trying a different. Channel. I ordered my fibre in the second to last week of August, but I specifically highlighted that I only want it installed the first week of September.

SADV called me in August and wanted to arrange installation, and I again said only in first week of September. They said they would contact me then, but they didn't. I followed up and they then came out on 9 September and said if I called Vox the same day, that the activation of my fibre would be escalated. So I did that, on the 9th.

By the 12th I still hadn't heard anything and it was again escalated and assurances were given that it will be activated asap. However, I only got confirmation yesterday that the line is active and username and password has been allocated, but now I'm still waiting for the router to be installed and I was again assured that this would be escalated, but no joy.

Now I get a call trying to book an appointment for next week Wednesday??? Nearly three weeks later! No thanks, I'm taking my business elsewhere with another ISP. Worst is, I've been a loyal Vox customer for years and I've promoted your business whenever anyone asked for a reliable ISP, but now you have also dropped the ball.